1. Pricing/Availability and Order Processing/Shipment/Delivery Policy:
- Perfume World does not offer price matching. We try our best to provide best quality products with the most affordable price and try our best to deliver the products within possible short time. Perfume World is not responsible for any delay of product delivery due to natural, political or any other not controllable by Perfume World reasons.
- Perfume World always try to provide most accurate and updated pricing information. If unintentionally any error occurs, then Perfume World will reserve right to revoke or refuse or cancel any such order.
- Sometimes due to various unavoidable reasons some order cannot be proceed.
- Standard delivery time 1-2 working days on Dhaka Metropolitron Area & 1-7 working days outside Dhaka.
- Delivery partner is e-currier.
- Monday to Friday is our working days, except public holidays.
- Perfume World reserves all rights to revoke or cancel such transection without reveling actual cause.
2. Return Policy:
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, perishable goods, intimate or sanitary goods, health or personal care items.
We will only take back products, if wrong product was sent to the customer due to any fault of the authority. Nevertheless, in that case, the products will be only returnable if the conditions mentioned below are satisfied:
- The product must be unused, unworn, unwashed and free from any kinds of damage or whatsoever;
- The product and original package of the product must include original price and company tag, user manuals, warranty cards and other relevant things provided during the purchase;
- If the purchased product was provided with any second layer of package, i.e.: the package given by delivery company and so on, those materials should also be included with return pack.
- If any product is returned with inadequate condition or does not comply with the conditions mentioned above, then Perfume World will reserve all the rights to give back it to the customer and enforce to pay full payment of the products.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. Only regular priced items may be refunded, sale items cannot be refunded.
To return your product, you should mail your product to: Plot-31, Apt-N2, Road-17, Banani, Dhaka-1213, Bangladesh. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over 50,000 Taka, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.